Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

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Regarding organizational performance, the authors mainly discuss the role of organizations while services play a marginal role. The authors define quality models but do not introduce ICT and implementation related aspects. Our ap- proachanbsp;...


Title:Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region
Author: Ada Scupola
Publisher:IGI Global - 2009
ISBN-13:

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