The Customer Service Training Tool Kit
Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.Helps design and deliver a customer service training program. This book contains 60 activities that can be used a#39;as isa#39; in short sessions or combined to create longer programs tailored to specific needs.
| Title | : | The Customer Service Training Tool Kit |
| Author | : | Val Gee, Jeff Gee |
| Publisher | : | McGraw Hill Professional - 1999-11-22 |
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